· We aim to be your internet version of going to the store and buying load (pre-paid phone credit for the Philippines, texting capital of the world!).
· Any difference in price between normal market costs and web site costs are understood to be service costs.
· When you buy load, you can send any amount at any time. No expiration exists until it is actually credited to the phone.
· Since your load never expires, the only refunds you can request are when I refuse you service because I want a phone number to confirm your location and you refuse to provide one, and then I reserve the right to refund only your unused portion of load..
· In the rare event of recipient saying he did not recieve load, I will provide either a confirmation number (fora card pin number.) or a card number as my proof of sending. I personally have lost load I sent to friends so I understand, but that's part of the phone system here. Any recipient can insist he did not get load, but we phone customers ultimately must accept the computer records. The confirmation or card number is my proof to you that I indeed sent the load. The rest is out of my hands.
· This is website is not officially affiliated with Smart Communications beyond the normal relationship of any e-load card holder.
· The same holds true for Globe, Touch Mobile, Sun and other cell phone service companies in the Philippines.
· This is a young business, and there are growing pains. If you encounter difficulties, contact me via the contact page
Shipping details
· Any customer who purchases services from this website should understand that he/she is promised prompt delivery of load to the targeted recipient.. From 5 minutes to 1 hour between 6 AM and 11 PM Manila time . There may be delays for customer or phone number validation, but you will be informed by email or phone in the same business day Philippine time.
· Smart load is usually sent by electronic load. (Good for roaming and domestic (inside the Philippines).
· Globe load sent thru your mobile or email.. Globe/ 300, 500, 1000, 1500 .
ID/Privacy
· Due to possible fraud, I reserve the right to confirm all orders by phone or email. This is also for your protection. I will not share any personal information with anyone else, unless you approve beforehand. (e.g. you tell me your friend can request load from your account directly from me.) I only have your name, email address and maybe your phone number and physical address. I will only give that information to legal authorities with a court order.
· I will add you to a mailing list to announce tips for using this site and specials relevant to load, but you will be able to opt out whenever you like.
